Announcement: Upgrade of the Express Claims Service

Notice of Upgrade to Claims Green Channel Service

To enhance the customer experience, we have comprehensively optimized our claims green channel service system. By integrating internal resources and external collaboration mechanisms, we have streamlined the reporting, survey, and loss assessment processes to reduce processing time, improve response efficiency, and ensure service reliability for special circumstances.

This upgrade focuses on the following areas:

• Establish a tiered response mechanism to prioritize intervention for specific scenarios.
• Introduce digital tools to accelerate document verification.
• Strengthen frontline training to enhance on-site response professionalism.

Specific scope of application, operating procedures, and service standards are subject to the insurance contract terms and latest public announcements. We will continuously monitor service effectiveness and dynamically adjust resource allocation to provide more convenient support while ensuring compliance.