Announcement on the Release of the Annual Report on Insurance Consumer Rights Protection

Release of the Annual Report on Insurance Consumer Rights Protection

To enhance industry transparency, regulators recently released the annual report on insurance consumer rights protection. The report comprehensively reviews key areas including complaint handling, dispute mediation, and system development, aiming to objectively reflect current market service conditions and improvement directions.

• Improve the rapid response mechanism for complaints and shorten the processing cycle.
• Strengthen disclosure to ensure clear and accessible interpretation of terms.
• Advance diverse dispute resolution and reduce consumer维权 costs.

Insurers should use this opportunity to conduct self-inspection and rectification based on the common issues identified in the report. By optimizing internal processes and leveraging technology, they can effectively integrate consumer protection into every stage of product design and service delivery, fostering a more harmonious market environment.