ANNOUNCEMENTS
Notice on Activating Emergency Response to Earthquake Disaster
Honghui Intelligent Official Release2026.10.238,133Read
Activate the earthquake disaster emergency response mechanism
In response to recent earthquake disasters in certain areas, we have immediately activated our emergency plan for major natural disasters to safeguard our customers' rights. All branches are now in emergency mode, with claims绿色通道 open and reporting and review processes streamlined to ensure affected customers receive timely insurance support.
- Establish a dedicated hotline with 7×24 hour coverage to prioritize claims for property and personal injury caused by earthquakes.
- Implement a "compensate first, supplement later" or conditional acceptance mechanism to expedite cases with complete evidence and reduce customer wait times.
- Deploy specialized survey teams to disaster zones to proactively assess existing policy risks and provide on-site guidance and assistance.
Please remain calm and prioritize your safety. For related services, please use our official online platform or contact local representatives for assistance. Coverage details, exclusions, and claim amounts are governed by the terms of your insurance policy and do not constitute any underwriting advice.
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