Notice: Upgrade of Customer Service Hotline

Announcement: Optimization and Upgrade of Customer Service Hotline

To enhance the customer experience, we have recently completed a comprehensive technical upgrade of our customer service hotline system. The new system strengthens intelligent call routing and collaboration with human agents to reduce average wait times and ensure faster, more accurate responses to inquiries.

• Integrate speech recognition to automatically answer frequently asked questions.
• Optimize queue management to prioritize urgent claims inquiries.
• Add a dedicated nighttime service channel to extend coverage hours.

This adjustment does not involve changes to product terms or rates. Specific service details are subject to the latest public notice. The company will continue to monitor performance and dynamically optimize resource allocation based on user feedback, committed to providing more professional and efficient support.