Announcement on the Full Online Implementation of Underwriting Services

Notice on Full Onlineization of Underwriting Services

To enhance operational efficiency and customer experience, we have recently digitized our underwriting process. Effective immediately, health declarations and document submissions for most standard insurance products can now be completed online via our official platform, streamlining the application steps and reducing wait times.

This adjustment primarily covers the following areas:

• Smart questionnaires replace part of the manual preliminary review to enable instant feedback.
• Optimized electronic image upload feature to reduce reliance on paper documents.
• Transparent progress tracking lets users monitor review status in real time.

For complex cases or those requiring further medical evaluation, offline or phone underwriting channels remain available to ensure rigor. The final underwriting decision is subject to the terms of the insurance contract and the issued endorsement; this announcement does not constitute any underwriting advice.