Announcement Regarding Year-End Service Commitments

End-of-Year Service Commitment Notice

To handle the year-end peak, we have activated a special service plan to streamline claims and consultation processes. By increasing frontline staffing and extending online service hours, we ensure timely responses to customer needs and improve overall service efficiency.

• Activate year-end express lane to streamline claims processing for small cases
• Strengthen customer support scheduling to ensure 24/7 consultation access.
• Publish regular service progress briefs to enhance process transparency.

These safeguards are designed to ensure service stability. Specific execution standards will be subject to official company notifications. We will continuously monitor service metrics and dynamically adjust resource allocation to deliver a smooth, reliable experience for our customers.