ANNOUNCEMENTS
Notice on Improving the Consumer Complaint Handling Mechanism
Honghui Smart Editorial Department2026.10.119,685Read
Notice on Improving the Consumer Complaint Handling Mechanism
To enhance service quality and safeguard consumer rights, we are upgrading our existing complaint handling process. This update streamlines procedures, clarifies responsibilities, and ensures every complaint is addressed promptly and fairly.
- Establish a rapid response channel to reduce processing time.
- Implement tiered classification management to improve resolution efficiency.
- Strengthen internal oversight and assessment to ensure effective execution.
We commit to fully complying with all applicable laws and regulations while continuously improving your service experience. For specific operational details and rights protection, please refer to the latest insurance policy terms. Thank you for your trust and support.
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