ANNOUNCEMENTS
Announcement on the Expansion of Online Service Channels
Honghui Intelligent Official Release2026.10.129,194Read
Announcement on the Expansion of Online Service Channels
To enhance customer service, we have upgraded our online platform and expanded access channels. A new mobile self-service portal now supports high-frequency tasks such as policy inquiries, information updates, and claims tracking—streamlining workflows and reducing wait times.
- Optimize the intelligent customer service response mechanism to provide 7×24-hour basic consultation support.
- Integrate a multi-channel authentication system to balance account security with operational convenience.
- Add an online video interview module to meet remote verification needs for specific business processes.
This update focuses on enhancing our digital service capabilities. Specific features and eligibility are subject to what is displayed on the platform. You can access the latest service interface via the official app or WeChat Official Account. For any questions, please contact our online customer support for assistance.
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